De-escalation training for Victoria Downtown Business

Brought to you in partnership with the Downtown Victoria Business Association (DVBA) and the Canadian Mental Health Association (CMHA), this Responding to Crisis at Work session is for all downtown business owners and staff.

Join this informative, one-hour online training session to learn tools for de-escalation in the workplace. The tools learned in this session can help you to effectively respond to conflict and crisis at work, including, but not limited to, challenging interactions with clients.

The session includes a Q&A period with representatives from CMHA.