The tools learned in this session can help you to effectively respond to conflict and crisis at work, including, but not limited to, challenging interactions with clients.
“Often those situations can appear scary, and we don’t want people to put themselves in harm’s way. But listening, responding in a caring and a compassionate way, before we immediately reach for the phone can be a helpful step in responding to that situation,” Jonny Morris, CEO, CMHA BC, shared in an interview with CHEK News about the de-escalation training.
Join this informative, one-hour online training session to learn tools for de-escalation in the workplace. The session includes a Q&A period with representatives from CMHA.
Training will take place online, on Wednesday August 24, 2022 from 9:00 AM – 10:00 AM PDT.
Downtown Victoria business owners and workers can register for the program online.